NDIS Disability Services

Enriching lives through personalised support

Central Coast | Port Macquarie | Coffs Harbour

We're a local, accredited, not-for-profit with over 8 years of dedicated support. Our qualified team is committed to providing compassionate and effective assistance to our participants.

With a wealth of experience behind us, we understand the unique needs and challenges faced by those seeking NDIS support, and we are here to guide you every step of the way. Our tailored services aim to empower individuals, enhance quality of life, build capacity and independence and ensure every client receives quality support.

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative run by the National Disability Insurance Agency (NDIA). The NDIS is designed to support people with a lifelong disability and enable them to access the support they need.

  • At Coast & Country Primary Care we are a not-for-profit organisation, experts in NDIS. We are mental health and disability qualified specialists who are helpful and genuinely care about each and every one of our clients. We are a diverse and an inclusive organisation.

    We work in partnership with an extensive local network of:

    • Mental Health Services

    • Community Services

    • Allied Health Professionals

    • Government Services

NDIS Important Updates

Important NDIS Updates: What You Need to Know

The NDIA recently announced some important changes as part of their legislative update, which came into effect on Thursday, October 3, 2024. These changes may affect how you can use your NDIS supports, so we want to make sure you’re fully informed.

Some changes are happening right away, while others will take longer to roll out.

NDIS Applications & Access Support Service

  • ✅ High Application Success Rate
    ✅ Expert Team with Deep NDIS Knowledge
    ✅ Evidence-Based, Person-Centred Approach
    ✅ Proven Outcomes in Complex Cases
    ✅ Supportive and Collaborative Process

Our NDIS Applications and Access Team provides high-quality, tailored support to individuals seeking to access NDIS funding. With years of hands-on experience and a strong understanding of NDIS criteria and evidence requirements, our team is committed to helping clients navigate the process with confidence.

Support Coordination

We provide tailored support coordination to optimise your NDIS plan. Our service helps you understand the NDIS process, find suitable support services, and engage effectively with providers to achieve your goals and build your capacity.

    • Help you connect to NDIS and other supports in line with your goals and your plan budget.

    • Build your capacity and capability to understand your NDIS plan, navigate the NDIS and make your own decisions.

    • Coordinate your support networks and plan budgets.

    • Point of contact for all of your NDIS enquiries, including assisting with NDIS planning and reporting.

Psychosocial Recovery Coach

Our Psychosocial Recovery Coaches blend mental health expertise with support coordination, offering hope and guidance to individuals with psychosocial disabilities on their path to recovery. We assist with personal recovery, goal identification and recovery plan development, empowering you to take control of your recovery journey

    • We work together with you, your therapist, carers and family to develop a Recovery Plan. Your recovery plan builds on and complements your NDIS plan, to increase your independence and resilience.

    • We support you with your individual recovery plan.

    • We provide recovery-enabled relationships and skilled coaching.

    • We document your recovery journey for NDIS reporting.

    • We help you develop a plan for challenging times.

Plan Management

Plan Management simplifies provider payments from your NDIS package, eliminating stress and confusion. You stay in control, selecting providers and optimising your funding with ease.

We will pay your service providers, assist you to monitor package funds and provide monthly balances and monthly statements.

    • Truly Personalised Service

      From the moment you sign up, we tailor our approach to suit you. We ask your preferred mode of communication and stick to it — whether that's phone, email, text, or another method.

    • Fast, Reliable Support

      All claims are processed the same day, ensuring your providers are paid quickly and without hassle.

    • Regular Check-Ins That Work for You

      Every quarter, we touch base via your preferred method to make sure everything’s running smoothly and your plan is working for you.

    • Proactive Communication

      If something doesn’t look right, you’ll hear from us — and not just by phone, but however you prefer to communicate.

    • In-Person Sign-Ups Available

      Prefer a face-to-face introduction? You're welcome to visit our office. We value personal connection and building trust from day one.

    • Easy-to-Understand Monthly Statements

      Stay informed with clear, simple monthly statements — no surprises, just transparency.

    • 24/7 Access to Your Budget

      Our accessible platform lets you check your balances, track spending, and stay in control at any time.

    • Dedicated Support, Every Time

      You’ll have one consistent point of contact — a dedicated Plan Manager who knows your plan inside out and is here to help.

Home & Community Supports

Our Home & Community Supports provide essential assistance with everyday tasks and activities. With a flexible budget, transport, and community engagement, our Support Workers are dedicated to helping you achieve your goals. Whether it's shopping, socialising, or mastering new skills, we're here to support you. We also offer help with household chores and cooking, focusing on enhancing your independence and integration within your home and community.

    • Assistance with cooking.

    • Shopping and transport.

    • Personal care.

    • One-on-one time with your support worker.

    • Access to a range of social activities.

Personal Care

Personal care supports relate to assistance with daily personal activities including assistance with, or supervision of, personal tasks of daily life.

For example:

  • Personal hygiene, including showering, bathing, oral hygiene, dressing and grooming;

  • Toileting, bladder and bowel management and menstrual care;

  • Eating and drinking;

  • Attending appointments;

  • Use of aids and appliances, hearing and communication devices;

  • Mobility and transferring, for example moving in and out of bed and on or off the toilet; or

  • Application of splints, basic first aid due to injuries sustained as a result of a participant’s disability.

Social Activities

    • We host high quality group Social Supports that can assist you in friendship building, learning new skills and adding fun in your day!

    • You’re spoilt for choice when it comes to deciding on social activities – we have a jammed-packed calendar full of things to do that are suitable for a range of age groups and abilities.

    • Whether you want to learn how to fish, have fun bowling, attend a market day, we make it happen.

Feeling like you're part of a community and having a sense of belonging is extremely important. As part of your NDIS plan, we encourage you to enjoy a range of social activities.

Therapeutic Supports

If you're looking to develop your independence and improve your wellbeing, consider our therapeutic support services. Therapeutic Supports are delivered by a variety of therapists and if you have an NDIS plan, we can help you achieve your goals and your potential. This includes our Dietitian.

  • We have access to a wide network of Therapists and specialists.

    We can help you identify what therapeutic supports you can utilise from each area of your plan.

NDIS Good News Stories

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NDIS Participant Handbook