Primary Mental Health Access & Referral Service

Central Coast

Primary Mental Health Access & Referral Service 

Provides secure, streamlined, single access & referral point for PHN Commissioned mental health and suicide prevention services on the Central Coast. 


About the Referral Service 

The Primary Health Network (PHN) has commissioned Coast & Country Primary Care (CCPC) to operate the Mental Health Access & Referral Service (PRIMA) for the Central Coast Region. The Mental Health Access & Referral Service (PRIMA) aims to support General Practice and other Health Professionals to access the right level of mental health care and service for their patients/clients through a single referral point to all PHN Commissioned mental health services on the Central Coast. 


Submitting Referrals into the Portal 

Referrals are submitted via e-from in the secure, fully integrated e-portal called PRIMA. 

The referral includes the initial Assessment & Referral Tool (IAR) domains to guide the level of care, timeframes, and type of service available for the person. 
Read more about the Initial Assessment & Referral Tool here IAR Summary. 


  • Clinical Care Coordination 
  • Psychological Therapies for Priority Populations 
  • Mental Health Care in RACF Facilities  
  • Suicide Prevention Services & Support  

Read more about the Commissioned Services funded through the PHN on their website HNECCPHN or contact the Access & Referral Team can assist you Monday to Friday between 8:30 am and 4:30 pm on 43 652 294 or email at 

The Triage and Allocation Process 

All referrals are reviewed and assessed within two business days. 

Referrals to all PHN-funded Mental Health & Suicide Prevention Services are assessed using a Nationally consistent assessment and referral approach in unison with the stepped care framework.  In addition, the client must meet the specific program eligibility criteria for the service they seek access to. 

PHN-funded programs aim to facilitate equitable access and better outcomes for individuals with or at risk of developing mental disorders through offering clinical assessment and referral to evidence-based interventions within primary care or residential aged care setting. 

PHN Commissioned Mental Health & Suicide Prevention Services 

The PHN funds a range of primary mental health and suicide prevention services in line with a stepped-care approach, promoting person-centred care and targeting the needs of individuals. The stepped-care model ensures that individuals are matched to services that best meet their needs. PHN Stepped Care 

PHN-funded services are intended to support under-serviced, hard-to-reach communities who experience barriers to accessing the Medicare Better Access Initiative.  

Coast & Country Primary Care acknowledges the financial support from the Australian Government Department of Health & Aged Care & Hunter New England Central Coast Primary Health Network