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NDIS Coordinator of Supports & Recovery Coach (Central Coast)

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Provide coordination of supports and recovery coaching to participants with funded packages under the NDIS.

About the business

Coast & Country Primary Care (CCPC) is a continually growing independent not for profit organisation, and a leading provider of Mental Health and Community Services. Delivering a broad range of programs and services that support the provision of primary healthcare and community services, we are an organisation that values people – our team, the people we support, and the wider community; and we are here to help.

About the role

The purpose of the role is to provide Coordination of Supports and Recovery Coach services for people with NDIS packages and charges for the hours of support provided, assessing the supports and services required by participants, their families, and their carers on an individual basis.

Key responsibilities will include:

  • Build professional relationships with participants, carers, and stakeholders
  • Foster self-belief in participants and encourage them to focus on their aspirations
  • Assist and support participants to identify goals that are life changing, recovery focused, and person centered
  • Work with participants to identify strategies to achieve their goals
  • Coordinate mainstream, informal and formal supports with participants to assist them in achieving their goals
  • Coach participants through individual recovery plan development and assist participants to build skills for self-direction and take control of their own lives
  • Support participants to explore and express their desired identity and develop their choice of connections including Aboriginal and/or Torres Strait Islander, CALD and LGBTIQA+
  • Provide and facilitate referral pathways as required
  • Maintain positive working relationships and linkages with community agencies, clinical services, and all other relevant providers to ensure effective communication, referrals and support coordination can occur
  • Engage with NDIA regional contacts, including Local Area Coordinators
  • Monitor and report progress against NDIS goal plans and budgets using NDIS administrative systems and processes
  • Meet KPI’s as set out in the Coordinator of Supports Dashboard

Job benefits

  • Competitive Rate & Salary Packaging – increase your take home pay
  • Laptop and mobile phone provided
  • Job stability & career development opportunities
  • Work-life balance and employee wellness initiatives
  • Make a difference in the lives of others and strengthen our community

Key Selection Criteria

  • Relevant tertiary qualification, e.g. Certificate IV in Mental Health, Community Services, Health, Disabilities or equivalent
  • Minimum two years’ experience supporting people who live with a mental Illness.
  • Strong understanding of NDIS support items under the NDIS Guidelines
  • Experience in provision of support and services to NDIS clients
  • Demonstrated care coordination skills and a high level of discretion and sensitivity when dealing with confidential matters
  • Exceptional organisational ability to manage multiple tasks and conflicting deadlines
  • Strong working knowledge of MS Word, PowerPoint, Excel & Outlook
  • Ability to work independently with minimal supervision
  • Ability to work closely and collaboratively and build rapport with key stakeholders
  • A valid Working with Children Check for paid employment to be obtained and maintained at your own expense
  • Available to work flexible hours
  • Eligibility to work in Australia on a permanent basis
  • Driver’s license and access to a reliable and insured motor vehicle
  • A valid NDIS Worker Check (NDISWC) to be obtained and maintained at your own expense through Service NSW.
    Note: Due to NDIS requirements, we are unable to employ for this position without an NDISWC. We therefore strongly encourage applicants to commence the NDISWC application prior to interviews as clearance can take up to six weeks.

To Apply

If you are a passionate and caring individual who is looking to make an invaluable positive impact on the lives of others and support individuals to live a fulfilling and meaningful life in their own community, click “Apply for this job” below, uploading:

  • Covering letter addressing the Key Selection Criteria
  • Resume and
  • A copy of your Qualifications

Successful applicants will be required to undergo a Criminal Record Check that includes working with vulnerable groups.  Police checks issued within the last 12 months will be accepted.

Additionally, due to the Public Health (COVID-19 Care Services) Order 2021 on Mandatory COVID-19 Vaccination from NSW Health, you will be requested to show proof of your COVID-19 vaccination status.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Michelle Wiessner, Operations Manager – NDIS at

Closing Date:
Midnight, Sunday 14 November 2021